Please note:

1. Plesse check your order as soon as it is delivered;

2. Please try the shoes on the carpet;

3. Contact to be made immediately within 7 days from delivery if the order is damaged, different from ordered and sizing issue etc. in respect of exchange, replacement and refund process.


iHeels Australia provides 30 days exchange on sizes*, colors* and styles* given that shoes has not been worn; Simply return it to us and we will redeliver it to you, however we charge minimum postage for second delivery.


iHeels Australia provides 30 days refund policy excluding delivery cost (national AU$9.95 and International AU$30 are applicable to free shipping items) for any unsatisfactory purchase including change of mind, reasons such as "size does not fit, slight difference in color, quality not meeting individual standard" and etc.

Replacement or full refund will be provided for orders lost in transit, broken/damaged upon delivery.


All returns are to Australia or as per agreed.

All returns must be returned to us within 7 days or as per agreed.

Returned items must be unworn/unused and packed securely including any accessories.

We may ask you to provide photos of delivered item for exchange/replacement/refund process.

Customers are responsible for any returning cost of shipping and postage.