SHIPPING and RETURNS and REFUND

Due to numerous unwanted online advertising contact from third party such as email spam, we no longer publish our directly email address and telephone number on the website. Any question regarding the purchase of shoes please message us via Contact Us or login to your account.

 

iHeels Australia Shipping & Delivery Policy

 

Shipping & Delivery to Australia

 

1. iHeels Australia provides flat shipping rate $9.95 per order on all orders made in our online store within Australia;

2. FREE SHIPPING for orders of $79 and over;

2. Shoes will be shipped generally within 3-5 business days after cleared payment;

3. Whilst stock in Australia, your order will be delivered via Australia Post.

3. If we have to ship your order directly from our China Office in the circumstance your order is currently running out of stock in Australia, it will take approx. 10-20 business days to arrive via China Post International Air Mail;

4. Express postage can be arranged with additional cost, contact us for further assistance.

5. Please note: orders can be delivered together only when they are able to be shipped from same location.

Free Shipping iHeels Australia

 
Shipping to outside of Australia

Please contact us directly to obtain a shipping cost.

 

iHeels Australia Online Returns/Exchanges/Refund

 

Exchanges

iHeels Australia provides 30 days exchange on sizes, colors* and styles* given that shoes has not been worn; Simply return it to and we will redeliver it to you however we charge minimum postage on second delivery.


Refund

iHeels Australia provides 30 days refund policy excluding delivery cost for any unsatisfactory purchase including change mind.

Full refund will be provided for orders lost in transit, damaged upon delivery.

Returns

All return are to Australia.

All returns must be returned to us within 7 days once it is authorised. Returned items must be unworn/unused and packed securely in its box including any accessories plus the purchase receipt. We may ask you to provide photos if damage has incurred for exchange/refund process.

Customers are responsible for shipping and handling charges for returning to iHeels Australia.