RETURN and REFUND

To ensure a spam-free environment for our genuine buyers, we have opted not to display our email address on the website.

For any inquiries or assistance with your order, please Sign in your account and complete the form Contact Us including "order reference" and "product". We will promptly respond within 24 hours, and you can conveniently track your messages in the "order history and details" of your account.

* Please do not directly reply to auto-notification emails such as "Payment" "Order Conf." "Shipping" etc. 

Our shoes are highly individual, uniquely designed and made for special occasions. We accept cancellation only within 24 hours of payment and a 5% cancellation fee is applicable.

If you wish to change the size, colour or style, please contact us within 24 hours of payment. You are strongly suggested to contact us with any concerns about sizing/fitting, quality, and/or any other preferences before ordering.

Once your order is delivered, please check it as soon as possible and try the shoes on the carpet. Contact us immediately if the item is damaged, different from the order in respect of replacement and refund.

RETURN

• 14 days return in Australia: Contact must be made within 14 days from delivery. The return must be lodged to Aust Post within 14 days from authorization.
• FREE return for exchange: free return shipping will be provided for exchange in Australia excluding MTO orders.
• Flat low-rate return for refund: just want a refund? we can provide return shipping at AU$10 cost to you in Australia upon request. (excluding MTO order)
• Returned shoes must be unworn and packed securely. We reserve the right to reject any return that is not in its original quality/condition/functioning.
• International customers: may return within 14 days locally to one of our network warehouses in the US, CA, UK, FR, DE and EU if the service is available at the time when the return is requested, otherwise, all returns are to Australia.
• A photo of the delivered item is required for the request of return.

EXCHANGE

Simply to order the exchange, a full refund will be provided after the return is securely received.

REFUND

Full refund will be provided for damage upon arrival, loss in transit and error shipping.

For orders returned to sender due to an unknown address, the delivery cost will be deducted from the order price.

• The international delivery cost currently is AU$30 for flats and heels, AU$40 for boots.
• The national delivery cost currently is AU$15 for heels, AU$20 for boots.

A refund will be issued within 5 business days after the return is securely received.