SHIPPING and DELIVERY

To ensure a spam-free environment for our genuine buyers, we have opted not to display our email address on the website.

For any inquiries or assistance with your order, please SIGN IN your account and complete the form CONTACT US including "order reference" and "product". We will promptly respond within 24 hours, and you can conveniently track your messages in the "order history and details" of your account.

* Please do not directly reply to auto-notification emails such as "Payment" "Order Conf." "Shipping" etc. 

UPDATE: Based on the delivery performance over the last 4 weeks, the estimated delivery timeframe AU and EU via standard shipping is approx. 15-30 days. 

The order price incorporates delivery cost via standard shipping, if you require express shipping, contact us, an additional cost will incur.

Our shoes are made in China and are delivered to AU, US and EU. We maintain limited stock within Australia. For most Australian customers, your order will be shipped from China to Australia first, then processed and posted with Australia Post with its tracking number.

Friendly Reminder:

* Shipping is normally made within 3-10 days after cleared payment except for MTO orders.

* MTO order is shipped within 10-20 days after cleared payment. (MTO means Made to Order. Referenced below the item title)

* You will receive a Shipping Confirmation email once the order(s) has been dispatched and followed by the tracking number and its appropriate tracking website for the destined country.

* Your order should arrive within our estimated delivery timeframe; however, delay may incur due to limited flights and increased parcel volume etc.

* To avoid any delay or error delivery or address is not known - return to sender, please provide a current postal address and contact mobile number.

* All orders come with guaranteed delivery 90 days Buyers Protection.